When I first read reviews of Dosaze I was skeptical at first but figured I would give it a shot because of their 60 day return policy. The shipping came faster than the delivery expectation date which was awesome. During that time it was being shipped, I contacted their customer service for a price adjustment as it went on sale 2 days after the purchase date. I spoke with a representive from Dosaze and they 100% understood the situation and refunded me the difference. 1000%! Best customer service I've experienced in a while. As for the pillow, my wife preferred her goose down pillow as she was a stomach sleeper and needed something on the thin side. As for myself I am typically a back sleeper with side sleeping near the end of my sleep cycle. I was AMAZED of how well the pillow worked for me. The neck support and slight pit in the middle held my neck and head straight throughout the night. The ends of the pillow are slightly higher which held my head upright as I rolled onto my side near the end of my cycle. This pillow was a NIGHT N' DAY difference compared to my previous pillow. No more neck pain when I wake up. I feel fresh and rejuvenated. I love this pillow and glad I purchased it. Keep up the great work DOSAZE! I'm looking forward to your future products :D! Hopefully, we can get the Mattress version in Canada as your American website sells it ;).